Please confirm that the email address you registered is correct.

Please note that depending on your email reception settings, emails from our store may not reach you. We kindly ask you to check your domain specific reception settings.
Our domain is as follows:

@t.shopifyemail.com

If you still do not receive an email, please contact us via the contact form.

Yes. As soon as your order is ready for shipping, a "shipping confirmation email" will be automatically sent to the email address you registered. The email will include the delivery company name and tracking number so you can check the delivery status.
Additionally, we will notify you by email of any significant changes in delivery status (e.g., changes to the delivery date).

We do not provide notifications regarding the product's arrival date.
When we begin preparing your order for shipment, we will send you an email with the Yamato Transport tracking number. Please use the shipment tracking service to check the delivery status.

No changes can be made to the product or quantity after purchase. Please ensure your order is correct before confirming.

If you accidentally ordered the wrong quantity, please contact us via the inquiry form.

We apologize, but we do not accept cancellations due to customer convenience. We only accept returns and exchanges at our expense if the product is defective, damaged, or incorrectly delivered.

We apologize for any inconvenience caused by incorrect shipments or product defects.

If you experience any issues, please contact us via the contact form within 7 days of receiving your product. In the event of product defects, damage, or incorrect shipments, we will cover the shipping costs for returns or exchanges.

Your order will be shipped within 5 business days after payment is confirmed (or after the order is confirmed for post-payment methods).

Shipping will be based on the scheduled release date stated on the product page. You will receive an email notification 1 to 7 days before shipment. Once the shipment is complete, you will receive an email with tracking information, similar to in-stock items.

If you know in advance that you will be away for an extended period when your pre-ordered item is due for delivery, please contact us as soon as possible using the inquiry form.

If your item is returned to us due to a long absence, we may charge a cancellation fee or re-delivery fee.

・Room diffuser (express delivery): 700 yen nationwide (Okinawa: 1,200 yen)

・Balm (compact express delivery): 600 yen nationwide (Okinawa: 800 yen)

・Nail stickers (Nekoposu): 200 yen nationwide

[Free shipping benefit] Domestic shipping is free for orders totaling 5,000 yen (tax included) or more per order.

When paying at a convenience store, a payment fee of 220 yen (tax included) will be charged to the customer.

When paying by bank transfer, the transfer fee will be borne by the customer.

When using Paidy or Pay-easy (post-payment), service fees determined by each service may apply.

The title of your artwork or product name will not be listed on the shipping label.

The item description on the shipping label will be "Miscellaneous Goods."

Please note that we do not accept delivery date/time or unattended delivery requests at the time of order.
We kindly ask you to check the tracking number provided in the shipping confirmation email and make your designation directly through Yamato Transport's "Kuroneko Members" service or by requesting a redelivery.

If you wish to change your shipping address, please contact us via our inquiry form.

For pre-order items, please contact us by the day before the estimated release date stated on the product page.

Please note that for in-stock items, there is a possibility that your request may be received after the item has already been shipped. In such cases, we will not be able to fulfill your request, so please be aware of this in advance.

If the delivery company's storage period expires, your package will be returned to our store.

■ If you wish to have your order reshipped
For reshipment, we kindly ask that you bear the cost of re-delivery. We will send you an email with instructions on how to pay for the re-delivery fee. If payment is not confirmed within one week, your order will be cancelled.

■ Regarding cancellations
If your order is returned or cancelled without prior notification, we may charge a cancellation fee.

■ Important notes

• Depending on your past receipt history (e.g., previous unreceived deliveries), we may decline to reship your order.
• We do not offer time or date-specific delivery for reshipped orders. Orders will be shipped sequentially as soon as they are ready.
• If you know in advance that you will be absent for an extended period during the delivery window of a pre-order item due to unavoidable circumstances, please contact us as soon as possible via the inquiry form.

We will include a "delivery note and receipt" with your order. Our invoice number is printed on it, so you can use it as a qualified receipt.

Credit card, PayPay, Merpay, convenience store payment, Paidy, Pay-easy, and bank transfer are available.

For credit card payment, PayPay, and Merpay, payment is finalized at the time of order.

For convenience store payment and Pay-easy, please pay within the specified deadline according to the payment number issued after your order. Please note that a payment processing fee of 220 yen (tax included) will be charged to the customer for convenience store payments.

For bank transfers, please transfer the funds to the designated account provided by our store after your order, within the specified deadline. Bank transfer fees will be borne by the customer.

For Paidy (postpaid), please pay according to the payment due date and method stipulated by Paidy Co., Ltd. Separate fees may apply if you use convenience store payment or bank transfer.

Please note that we generally do not accept changes to payment methods. If you have unavoidable circumstances, please contact us via the inquiry form.

For in-stock items, there is a possibility that your request may be received after shipping procedures have already begun. In such cases, we may not be able to accommodate your request, so please be aware of this in advance.

The fragrance lasts for 1 to 3 months after opening. This may vary depending on the size, humidity, and temperature of the room where the product is placed.
If the fragrance becomes weak or the absorption is poor, turn the sticks upside down. The duration and strength of the fragrance will vary depending on the usage environment.

While deflecting the sheet, slowly peel it off using sharp tweezers.
If the cut is not strong enough and the sheet does not come off, it may be that a defective product has been mixed in.
We apologize for the inconvenience, but please contact us using the inquiry form or by phone.
Phone number: 03-5418-2125

Please note that we cannot be held responsible for any problems (such as staining of the surface) that may occur when using the stickers for other purposes (such as resin, handmade items, decorating smartphones or plastic models, etc.) as they are manufactured and inspected as nail supplies.

Can be used with both gel nails and nail polish.

Depending on the ingredients in the nail polish, the top coat may shrink as it dries, causing wrinkles, or the printed part of the sticker may melt.